Contents
Policy scope
About this privacy policy
This policy explains how Lucky Vibe handles personal information when you visit the website, register or use casino services. It covers information collection, use, storage, sharing and the choices available to players. External websites and services have their own privacy practices.
Updated: 14 October 2026.
Information
Personal information we may handle
| Activity | Information involved | Purpose |
|---|---|---|
| Account registration | Basic registration details and contact information. | See the current terms |
| Age and identity checks | 18+ | 18+ |
| Payments and withdrawals | Transaction details and selected payment method information. | Used to process transactions and conduct relevant payment checks. |
| Website use | Technical details such as device, browser and website activity. | See the current terms |
| Support enquiries | Support team, website contact information, email [email protected], and a personal VIP manager | Used to respond to your enquiry and provide support. |
Share only information needed for your request. Do not send passwords or unnecessary payment details through general enquiries.
Use
How Lucky Vibe uses information
- Create and maintain player accounts and provide casino services.
- Verify age, email and identity when required.
- Process deposits, withdrawals and related payment checks.
- Protect accounts, address misuse and support responsible gambling.
Information may be handled by service providers supporting the website, payments, verification or gaming. The published brand information does not specify every data field or processing period.
Cookies
Cookies and browser settings
Lucky Vibe cookies may support website operation and user experience. Cookie use can depend on your browser and the services used. You can manage or disable cookies through your browser settings; some website functions may be affected.
Your browser may also store history or cached files. Manage these through your browser settings. For details, read the Cookies Policy for more information.
Data protection
Storage and security
Information may be stored or processed by Lucky Vibe and service providers involved in operating the website, payments, verification or gaming. Providers may process information under their own privacy notices, including outside Australia.
Lucky Vibe data protection practices include handling information for account operation, security and applicable obligations. The published information does not state fixed retention periods or describe every security measure.
Sharing
When information may be shared
Lucky Vibe states that it does not sell, trade or rent personal information to third parties. Information may be handled by providers supporting relevant services, such as payments, verification, hosting or gaming.
External websites follow their own privacy policies. Check the destination’s notice before sharing information or using a linked service.
Stay secure
Protecting your information
Take care with account and payment details
Use the official Lucky Vibe website contact information for account enquiries. Share only information needed to verify your identity or resolve your request.
- Never disclose your password or one-time security code.
- Use secure channels when submitting identity information.
- Check what personal information is visible before sharing screenshots.
- Keep your browser and device software up to date.
Retention
How long information is kept
| Information | Storage or control |
|---|---|
| Account and verification records | Retention periods are not published; information may be kept as required for service or legal obligations. |
| Payment and transaction records | May be retained for payment processing, security or applicable requirements; fixed periods are not published. |
| Support communications | Support team, website contact information, email [email protected], and a personal VIP manager |
| Browser cookies and history | Managed through your browser and device settings. |
Contact Lucky Vibe to ask about the retention of information connected with your account.
Your choices
Privacy rights and requests
You can manage cookies through your browser settings and contact Lucky Vibe with questions about your personal information. Requests may require identity verification before information can be accessed or changed.
Australian privacy rights depend on the applicable law and circumstances. You can contact Lucky Vibe to ask about access to or correction of your personal information. The OAIC privacy principles provide information about the Australian Privacy Principles. For records held by an external provider, contact that provider directly.
More information
Related information
Lucky Vibe privacy policy: your information and choices
What this policy covers
This Lucky Vibe privacy policy outlines how personal information may be collected, used, stored and shared when you visit the website, register or use casino services. It helps Australian players understand how their information may be handled and how to raise a privacy request.
Lucky Vibe is operated by Hollycorn N.V. and identifies Curacao eGaming as its licensing authority. Information may be handled to provide casino services, verify accounts, protect the website and meet relevant obligations. The precise handling may depend on the service and circumstances.
- Details you provide when registering or contacting Lucky Vibe.
- Information used for age, email or identity verification when required.
- Transaction details associated with deposits, withdrawals and payment methods.
- Technical information related to your device, browser and website use.
- Messages sent to the support team, website contact channel or [email protected].
Collection of personal information
Registration involves providing basic details, and email verification is stated as part of the process. Further information may be requested for age or identity checks, payments, account security or other applicable requirements. Provide accurate information and do not submit another person’s details.
Payment activity may involve information associated with the payment method you choose, including Visa, Mastercard, bank transfer, Skrill, Neteller, MiFinity, Paysafecard, Interac or cryptocurrency. Service providers may also handle information to support payments and account security. The published information does not specify every data field or retention period.
Technical and account information may help operate the website, support account security and respond to enquiries. Information connected with games and other casino services may be associated with your account where needed to provide or protect those services.
| Information category | Why it may be handled |
|---|---|
| Account details | To create and maintain your player account |
| Verification details | To check age, identity or eligibility |
| Payment records | To process transactions and payment checks |
| Technical details | To operate and protect the website |
| Support messages | Support team, website contact information, email [email protected], and a personal VIP manager |
Data protection and sharing
Lucky Vibe may rely on service providers to support website operation, payments, verification or gaming. These providers may handle relevant information under their own privacy notices, and may operate outside Australia. Review a provider’s notice before using its service.
Cookies and third-party services
Lucky Vibe is a mobile website for iOS and Android, with no dedicated app. You can create a home-screen shortcut to access the site. Your browser and device may also process technical information when you visit.
Making a privacy request
Privacy rights depend on your location, applicable law and the type of information involved. Australian players can contact Lucky Vibe to ask about their personal information, including questions about access or correction. Requests may need to be verified before action is taken.
Some information may need to be retained for account operation, payment processing, security or applicable obligations. Fixed retention periods are not published. Contact Lucky Vibe to ask about information linked to your account.
For a privacy enquiry, use the website contact information or email [email protected]. Explain what you are requesting and provide enough information to help verify your identity. Do not include your password or unnecessary payment details.
The website is not intended for anyone under 18, and players must meet the minimum legal gambling age where they live. If you believe information relating to a child has been provided, contact Lucky Vibe support.
Lucky Vibe may update this policy as its services or privacy practices change. Review the current notice before using the website, and contact support if you have questions about how your personal information is handled.
